Shipping & Delivery Policy

Effective Date: 23rd September, 2025
Store Name: Elvian

1. Order Processing
Orders are processed within 24-48 hours (excluding Sundays & holidays). You will receive confirmation & tracking details.

2. Delivery Timelines
- Metro Cities: 3–5 business days
- Tier-2 & Tier-3 Cities: 5–7 business days
- Remote Areas: 7–10 business days

3. Shipping Charges
- Prepaid Orders: Free (or as specified)
- COD Orders: Free Shipping

4. Tracking
Tracking link is shared via email/WhatsApp.

5. Delivery Attempts
Courier partners attempt delivery up to 3 times. Failed deliveries are marked as RTO.

6. Delays
Delays may occur due to weather, strikes, courier network issues.

7. Contact Us
Email: support@elvian.store